When you ask a question or answer another user’s question, you’re putting yourself out there, which is a great place to start a conversation but can also prove a bit tricky to navigate. Here are some things to consider when asking and answering questions from customers:
- Be Helpful: Using Twitter well means making a concerted and consistent effort to contribute to the online community. Don’t use Twitter to promote relevant information solely; use it as a knowledge-sharing platform. If you have a company-specific social media policy, it’s a good idea to review it periodically and ensure that it’s being adhered to.
Specify: When you ask broad questions or provide generic answers, you won’t get a lot of useful responses. So, instead, try to provide context and more details in any questions or responses. This will help open up meaningful conversations and receive quality answers.
Ask Clearly: If your question isn’t clearly defined, it will likely be more difficult for others to understand, and maybe even hear you! Be sure to provide as much detail as possible when asking your question to be better understood!
Avoid: Asking a question and immediately answering it yourself; this detracts from the question being asked and isn’t very helpful.